Shipping policy
📦 Shipping Policy
Last updated: [16/8/2026]
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (Canada) | 7–12 business days | FREE |
| Express Shipping (Canada) | 5–10 business days | C$9.99 |
Delivery delays can occasionally occur due to customs processing or carrier issues.
3. Shipment Tracking
Once your order has shipped, you will receive an email with a tracking number within 2–5 business days.
You can track your order using the link provided in your shipping confirmation email.
Please note: Tracking may take 24–48 hours to update after you receive the tracking number.
4. International Shipping
We currently ship to the following countries:
🇨🇦 Canada 🇺🇸 United States 🇬🇧 United Kingdom 🇦🇺 Australia 🇳🇿 New Zealand
For other countries, please contact us before placing your order at bekamlpreet12@gmail.com
5. Customs, Duties & Taxes
Zeneraa is not responsible for any customs duties, taxes, or fees that may be applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (customs duties, taxes, etc.).
Please check with your local customs office for more information before placing your order.
6. Shipment Issues & Lost Packages
📦 Lost or Stolen Packages
Once a package has been marked as "delivered" by the carrier, Zeneraa is not responsible for lost or stolen packages.
If your tracking shows "delivered" but you haven't received your package:
- Check with neighbors, family members, or building management
- Check all mail areas, porches, and any safe drop-off locations
- Contact the carrier (Canada Post / USPS / etc.) to file an inquiry
- If still not found, contact us at bekamlpreet12@gmail.com within 7 days of the marked delivery date
We will work with you to find a resolution, which may include a replacement at our discretion.
🚚 Damaged Packages
If your package arrives damaged:
- Take a photo of the damaged package before opening
- Take a photo of the damaged product
- Email us at bekamlpreet12@gmail.com within 48 hours of delivery
We will arrange a replacement or refund at no additional cost.
7. Incorrect Shipping Address
It is the responsibility of the buyer to ensure that the shipping address is correct at the time of checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us at bekamlpreet12@gmail.com within 24 hours of placing your order. We will do our best to update it before the order ships.
Once an order has shipped, we cannot change the shipping address.
8. Order Changes & Cancellations
You may request to change or cancel your order within 24 hours of placing it by emailing bekamlpreet12@gmail.com
After 24 hours, the order may have already been processed and shipped. In that case, please refer to our Return Policy.
9. Shipping to P.O. Boxes
We do not ship to P.O. Boxes. Please provide a physical street address for delivery.
10. Contact Us
If you have any questions about your shipment, please contact us:
📧 Email: bekamlpreet12@gmail.com🌐 Website: www.zeneraa.com ⏰ Response Time: Within 24–48 business hours